Job Listings

(Hybrid) Manager of E-Commerce Program - Information Technology Services

Company:
West Virginia University
Job Location:
Category:
IT Manager/Director
Type:
Full-Time


Description

Information Technology Services at West Virginia University is currently accepting applications for a Manager of e-Commerce.

About the Opportunity:

The manager of the E-Commerce Program will lead and oversee the University's E-Commerce Program and related merchant services for West Virginia University. The manager of the E-Commerce Program will play a pivotal role in driving the growth and success of our e-commerce initiatives while ensuring compliance with National Automated Clearinghouse Association (NACHA) and Payment Card Industry Data Security Standard (PCI DSS) regulations.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

  • 37.5-hour work week 
  • 13 paid holidays (staff holiday calendar)
  • 24 annual leave (vacation) days per year or more based on years of service (employee leave)
  • 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
  • WVU offers a range of health insurance and other benefits
  • 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
  • Wellness programs

What You'll Do:

  • Develop and execute a comprehensive e-commerce strategy aligned with the university's goals and values.
  • Identify opportunities for expanding the e-commerce program, including exploring new product offerings, markets, and partnerships.
  • Monitor industry trends and emerging technologies to continuously enhance the university's e-commerce capabilities.
  • Oversee supplier relationships for e-commerce and point-of-sale solutions, including negotiating terms, managing contracts, and maintaining effective communication with suppliers.
  • Collaborate with internal and external stakeholders to ensure a seamless merchant onboarding and offboarding process.
  • Monitor transaction trends, analyze data, and provide actionable insights to optimize payment processes and improve revenue streams.
  • Build and maintain a relationship with the West Virginia State Treasurer's Office and the state's payment services supplier in support of the university's merchants and e-commerce program.
  • In collaboration with Information Security, lead NACHA and PCI compliance efforts across all e-commerce and point-of-sale operations to ensure adherence to NACHA and PCI DSS standards.
  • Collaborate with Information Security to develop policies to safeguard sensitive payment information and implement processes, procedures, and controls to operationalize the policies.
  • Coordinate regular NACHA and PCI assessments, vulnerability scans, and audits to maintain compliance and address potential security vulnerabilities.
  • Work closely with IT teams to ensure secure and reliable e-commerce and point-of-sale infrastructure, including payment gateways, point-of-sale systems, databases, and authentication systems.
  • Collaborate with marketing, finance, legal, Shared Services, and aspiring and current merchants to align e-commerce and point-of-sale initiatives with broader university objectives.
  • Foster relationships with external partners, vendors, and industry experts to stay informed about best practices and innovations.
  • Manage a team of e-commerce professionals, providing guidance, mentorship, and performance feedback.
  • Facilitate professional growth opportunities for team members through training, workshops, and skill development initiatives.
  • Create a collaborative and inclusive team environment that encourages creativity and excellence.


Qualifications

  • Undergraduate degree or equivalent combination of training, education, and experience in a relevant field
  • A minimum of six (6) years of combined experience in the following:
    • Practical, on-the-job experience in information technology.  This experience should include communicating technical information to a non-technical audience.  Strong preference for individuals with experience in a higher education setting supporting faculty, staff, and students.
    • Collaborating with business stakeholders to understand the requirements and objectives of E-Commerce applications and turning customer feedback into actionable requirements.
    • Designing end-to-end solutions that meet functional and non-functional requirements, considering integration, scalability, security, performance, and maintainability.
    • Experience implementing and maintaining compliance in a complex environment. In-depth knowledge of NACHA and PCI DSS compliance requirements is advantageous.
    • Proven experience designing and implementing solutions for enterprise-scale applications.
    • Experience developing processes, procedures, and controls to safeguard sensitive information.
    • Experience applying a product management approach to technology solution delivery, focusing on customer-centricity, value creation, and continuous improvement.
  • Ability to learn e-commerce platforms, payment gateways, point-of-sale systems, and related technologies and business processes.
  • Excellent project management skills with the ability to manage multiple initiatives simultaneously.
  • Strong analytical and problem-solving skills, with the ability to assess complex situations and provide innovative solutions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
  • Ability to follow and understand market trends, customer needs, and competitive landscape in the e-commerce and payment services domain.
  • Strong business acumen and the ability to balance technical feasibility with business viability.
  • Demonstrated ability to collaborate effectively with diverse stakeholders and build strong relationships.
  • Proven track record of driving innovation and delivering successful technology solutions in a product management context.
  • Track record of successfully delivering enterprise-scale solutions.


About WVU

At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.  

From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley - the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position. 

Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb. 

Creating an inclusive, engaged, and dynamic learning environment is core to WVU's academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.



Job Posting: Feb 6, 2024

Posting Classification: Non-Classified

Exemption Status: Exempt

Benefits Eligible: Yes

Schedule: Full-time
HigherEd360 is part of the HigherEdJobs network.