Front Desk and Office Coordinator
The Front Desk and Office Coordinator for the Office of Career Services is the primary contact for a busy student services office, responding to inquiries and disseminating information to the Harvard Law School (HLS) community. Coordinate reception, collect and compile employment statistics, and oversee programming logistics. Provide support to the Director, advisors, and other administrative staff. Train new staff members and interns on front desk procedures. During interview seasons, act as clearinghouse of information and assist with high-volume requests from students. Provide back-up for tasks related to the coordination of interviewing seasons. Assist with emailing reminders to students, employer scheduling, and information requests.Position Description
As a Front Desk and Office Coordinator for the Office of Career Services, you will:
- Serve as primary contact for students and graduates seeking assistance from the office either by phone, email or visiting the office.
- Manage administrative support of programming: room reservations, advertising, catering and A/V, video captioning, communications and website updates, event problem-solving, sponsor billing, reports, webcasts, and calendar updates.
- Coordinate large networking events and resume review programs with the administrative team
- Monitor graduate employment and upcoming summer employment via student surveys and produce reports. Significant effort in direct outreach via phone to students and graduates to verify survey information.
- Problem-solve issues that arise during interview programs.
- Provide technical assistance with passwords, the website, or job bank and respond to access reciprocity requests from HLS alumni and students, and graduates and students from other law schools. Assist users of OCS resources.
- Oversee the general upkeep of the office, especially the reception, kitchen and resource areas
- Develop front desk procedures and training. Coordinate short term coverage of the front desk as needed. Distribute mail and share appointment scheduling for OCS staff and JD Advisors.
3 or more years of experience in office administration or related field (business environment and/or customer service). Education beyond high school may count toward experience.Additional Qualifications and Skills
We are looking for people who have:
- Strong caring and customer service attitude
- Willingness to work as part of a team, and take initiative
- Exceptional organizational and time management skills
- Ability to establish priorities, and multi-task to produce a high volume of work, accurately and efficiently, with constant interruptions while still meeting time-sensitive deadlines
- Ability to effectively and independently problem-solve
- Strong computer skills including advanced knowledge of Microsoft Office, web page publishing, databases, and reporting tools and software
- Ability to effectively troubleshoot technology issues and provide training to other staff members on the use of office technologies
We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.
All offers to be made by HLS Human Resources.
Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School is a place where you can thrive.
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
- Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
- Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
- Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
- Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
- Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
- Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
- Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
- Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
- Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Faculty & Student Services, General Administration
Department Office Location
USA - MA - Cambridge
404037 Coordinator I (FSS)
Office of Career Services
55 - Hvd Union Cler & Tech Workers
35hrs/week, M-F. Occasional overtime is required during large events (generally two evenings in the fall, two evenings in the spring, and one week in the summer).
Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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