Job Listings

Team Lead, Quality Assurance Specialist

National University
Job Location:
La Jolla, 92037
Financial Aid

Position Summary

The Quality Assurance Specialist Team Lead plays a crucial role as the primary support and coach for the Quality Assurance team, serving as a point of contact in the absence of the Associate Director. This individual will provide day-to-day leadership, guiding the team toward achieving results and addressing performance opportunities among team members. The Team Lead actively oversees the Quality Assurance Review Dispute Process, Policy & Compliance Memo Process, and maintenance of the Financial Aid Policies and Procedures Manual. Additionally, they contribute to monitoring controls that impact the administration of Title IV programs to ensure University compliance. The Team Lead also reviews and ensures the accuracy and compliance of university financial aid training materials, oversees the proper training of Quality Assurance Specialists, and supports the Associate Director during external audits.

Essential Functions:

  • Assist leadership in overseeing the Quality Assurance (QA) team to ensure monthy quality assurance reviews are completed timely and accurately.
  • Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation.
  • Oversees the Policy & Compliance Memo process to ensure memos are drafted timely, presented to leadership for approval, and appropriately housed for document retention.
  • Assist the director with monitoring and interpreting changes in legislation specific to the administration of Title IV programs and insure that regulatory changes are addressed and that policies and procedures are in place to insure compliance with Title IV programs.
  • Responsible for QA Specialist Dashboard data entry and reporting.
  • Supports the Associate Director in monitoring the Quality Assurance team's projects and tasks.
  • In leadership's absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole.
  • Manage the process and procedure reviews to ensure compliance with federal, state, VA, and organizational policies and regulations.
  • Manage the maintenance of the policy and procedures.
  • Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership.
  • Participate in ongoing department projects, or other special projects, as needed. 
  • Reasonable and consistent attendance to fulfill requirements of the position. 
  • Other duties as assigned. 

Supervisory Responsibilities:  N/A


Education & Experience:

  • Bachelor's degree preferred.
  • Minimum of five (5) years of financial aid, advising, training, auditing, career services, military benefits, accounting, or related experience required.
  • Minimum of one (1) year of leadership experience preferred.
  • Experience developing and implementing compliant policies and procedures in a Title IV environment.
  • Current knowledge of financial aid programs and regulations required.
  • Regulatory analysis and interpretation experience preferred.
  • Experience with data processing and automated records maintenance systems preferred.
  • Experience in higher education preferred.
  • Experience working in a technology-driven enterprise preferred.
  • All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

  • Knowledge of available private, state, and federal financial aid programs.
  • Knowledge of academic and business workings of a higher education institution.
  • Knowledge of University policies and procedures.
  • Knowledge of ED Express software.
  • Skill in oral and written communication.
  • Skill in operating equipment, such as personal computer and phone system.
  • Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, send e-mail and electronic messages.
  • Ability to use and facilitate online communications using email and/or other technology-based communication media.
  • Ability to problem solve.
  • Excellent customer service skills.
  • Detail-oriented, organized, and strong time management skills.
  • Ability to maintain confidentiality.
  • Ability to prepare letters, reports, and business correspondence.
  • Organized with good time management skills.
  • Proficient with Microsoft Word and other applications in the Microsoft Office suite.

Location: Remote

Travel: No Travel Required


Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate's qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University's total rewards package, as we are dedicated to supporting the needs of the "whole you" with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit For Part-time benefits, please click here.

Compensation Range:

Hourly: $24.86 - $32.32

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

HigherEd360 is part of the HigherEdJobs network.