Assistant Director, Career Management Events and Operations
General Summary: The Assistant Director is primarily responsible for the downtown Gleacher Center office’s initial public interactions with over 1400 Evening and Weekend MBA students, Booth alumni, and students matriculating in Booth’s newest programs, including Master in Management and Master in Finance.
Based on Career Services offerings, the Assistant Director quickly assesses a broad variety of needs and promptly addresses or refers students and alumni as appropriate. The Assistant Director provides event and project management support for a variety of well-established programs, projects, processes, and systems as well as programs and projects in development. The Assistant Director teams with coaching colleagues at Harper and Gleacher Centers to coordinate operational support of career research resources for students across the portfolio of Booth Masters programs, including MBA, Master in Management (MiM) and Master in Finance (MiF) at The University of Chicago Booth School of Business The Assistant Director is also responsible for the general office operations to include, but are not limited to: opening and closing the office; managing supplies, invoices and payments; scheduling and tracking of coaching appointments; administering career research databases, and managing student access to physical and virtual resources.
Principal Duties and Responsibilities:
- Serves as a resource to Booth Masters students and alumni, responding appropriately to a wide variety of career guidance and career research inquiries and requests via the office’s main phone line, general email inbox, and walk-ins to the Career Services suite.
- Develops an understanding of career management issues and Career Services offerings, to assess, manage, and respond to initial student and alumni requests that emerge. Common requests include but are not limited to, requests for assistance with identifying, accessing, and using the appropriate resources, scheduling and canceling coaching appointments, registering for career programming, and engaging with prospective employers.
- Builds familiarity with career research resources to triage and respond to student and alumni research questions to prepare for careers in various industries.
- In collaboration with Harper and Gleacher coaching colleagues, develops best practice protocols for database vendor selection, negotiation, implementation, and ongoing management with practices that benefit all populations. Maintains positive relationships with vendors.
- Tracks and monitors allocations and expenditures as part of annual research and resource budget.
- Market career research and resource programs and materials. Develops performance measures, including utilization data. Seeks opportunities for improvement.
- Works with Marketing and Booth IT to maintain online research resources and manages designated web site content.
- Gains an understanding of Career Services programs and other Booth department events to be responsive to the needs of alumni and students.
- Performs other related work as needed.
Knowledge, Skills, and Experience:
- Minimum requirements include a college or university degree in related field.
- Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
- Managing programs or projects involving people who may or may not report to you.
- New software programs.
- Basic statistical analysis skills.
- Demonstrated proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams).
- Strong database and Internet skills, with the ability to conduct thorough data searches.
- Outstanding verbal and written communication, as well as organizational skills.
- Work independently with little supervision; possess a self-motivated disposition; think creatively, identify opportunities for improvement, and recommend effective changes.
- Professional demeanor, including tact, discretion, and a customer service-oriented approach.
- Excellent marketing, critical thinking, analytical, and persuasion skills.
- Work on different projects simultaneously and meet strict deadlines with frequent interruptions.
- Demonstrated ability to work effectively and diplomatically with colleagues, as well as with students, alumni faculty, and corporate contacts.
- Work extended hours and attend student events, occasionally on weekends and in the evenings.
- The current schedule for this position is Monday through Friday, 9:30 am – 6:00 pm, three days onsite, and two days remote.
- Resume/CV (required).
- Cover Letter (required).