Job Listings

Undocumented Student Resource Center Assistant (Temporary)

California State University, East Bay
Job Location:
Health and Medical Services

Job No: 533880

Work Type: Staff

Location: East Bay

Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Full Time, Student Services

Salary and Benefits

Salary Range: $3,764.00 to $4,604.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be between $3,800.00 to $4,000.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.


Student Services Professional IA

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This is a full-time, temporary position. The duration of the appointment cannot exceed 12 months from the date of hire. 

This Undocumented Student Resource Center Assistant position is a trainee position under the Student Services Professional (SSP) IA classification, an entry level classification in the Student Services Professional series. This position will serve in the trainee capacity that is not to exceed 12 months. Upon successful completion of training and satisfactory performance under the SSP IA classification, this position may, at the discretion of the appropriate administrator and based on university needs, evolve to the next classification level - SSP IB and be expected to perform similar duties with greater independence and under more limited supervision. Permanent employment status cannot be earned in a trainee position.

Under the close and direct supervision of the Director for Diversity & Inclusion Student Affinity Resource Centers (DISARC), the Undocumented Student Resource Center (USRC) Assistant assists in creating a safe and welcoming environment to promote academic success for our undocumented student population.  The incumbent will learn from and assist their supervisor on how to provide input for leadership, strategic planning and a collaborative environment with campus partners to provide easy access to resources which support the educational access, success, retention, and graduation of undocumented students.  In coordination with campus partners, the incumbent will assist with academic and personal guidance to undocumented students; campus educational programs, services and training specific for undocumented students; gather feedback to implement best practices; assist in outreach activities to expand current services; and learn how to build and maintain partnerships with on and off-campus resources. In close collaboration and direction from their supervisor, this position will learn how to provide leadership and guidance to the campus community regarding the undocumented student population. The incumbent provides input to their supervisor for the Undocumented Student Resource Center student programs in order to learn and assist with budget, planning, marketing, publicity and measurement of program effectiveness.


Undocumented Student Success Center Development & Coordination:

  • Assists in developing, leading, and implementing programs and services that provide student support, advice and referrals related to various issues and challenges unique to undocumented students including the Dream U.S. scholars.
  • Works closely with the supervisor to provide input for the assessments of student services and programs with the goals of assisting undocumented students, enriching their campus experience and enhancing their academic success.
  • Connects with CSU counterparts and Chancellor's Office representatives to learn, review and assist in implementing regional and national best practices, as well as gather feedback from campus community members and students to help develop on-going programs and address evolving needs.
  • Collaborates with various campus departments to assist in improving outcomes related to the inclusion, retention, and graduation of undocumented students.
  • Work closely with the supervisor to assist in developing and implementing a communication plan to provide prospective, incoming, and enrolled undocumented students with timely information on programs, resources, opportunities, events, activities, important deadlines, and academic and co-curricular enrichment opportunities.
  • Work closely with the supervisor to assist in maintaining the website and other materials to provide current and timely information to undocumented students, their families and allies.
  • Assists the supervisor with and learns how to provide lead work direction to student-staff, as needed.


  • Assists and works closely with the supervisor on the creation and organization of programs and services in support of the academic success, retention, and graduation of undocumented students particularly those who come from underserved backgrounds.
  • Assists the supervisor in establishing a community among undocumented students by offering an ongoing program of activities to increase student contact, involvement, achievement and overall satisfaction.
  • Train and learn how to become a subject matter expert pertaining to pertinent legislation, Deferred Action for Childhood Arrivals (DACA), and federal immigration law and policy. 
  • Works closely with and assists the supervisor on coordinating and/or providing appropriate training sessions, workshops, and resources for administrators, faculty, staff and students.
  • Working with the supervisor, serves as the primary campus contact for the services provided by the CSU Legal Services including scheduling appointments with campus legal partner(s).
  • Works with the supervisor to identify, cultivate, and maintain relationships with local, regional, and national resources and organizations to establish a network of programs, services, and referrals in support of undocumented students.
  • Assists with representing the university at both on and off-campus events for undocumented students.


  • Assists with the coordination of campus partners to provide accessible academic advising for undocumented students including the Dream U.S. scholarship recipients.
  • Assists with tracking the progress of undocumented students through routine meetings and interactions.
  • Assists with and works closely with the supervisor to learn how to develop on-going strategy for outreach and recruitment to continue to expand the services for current Cal State East Bay Dream, U.S. scholars.
  • Makes referrals to various campus partners including student support services, Career Services, Counseling, Financial Aid, Housing, etc.
  • Assists with designing and maintaining processes to track academic success of student participants.
  • Collects information and provides data on academic needs of undocumented students.
  • Assists and learns how to prepare oral and written reports, as needed, on issues and concerns of undocumented students related to campus academic programs.

Other duties as assigned:

  • Assist at annual University events which could occur on a weekend or evening, e.g. Preview Day, Welcome Day, Education Summit, etc. as assigned.
  • Serve on project teams and recruitment committees.
  • Participate in department task forces and committees as designated.
  • Attends conferences to learn and keep abreast of new developments in issues addressing undocumented students, access and equity programs that serve this population.
  • Fulfill other duties as assigned by the appropriate administrator.

Minimum Qualifications


  • No academic advising experience required.


  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
  • Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Knowledge and Abilities:

  • Working knowledge of the basic principles of individual and group behavior.
  • research and observation techniques for the purpose of recording, classifying, and interpreting factual information; and the techniques and methods of interviewing.
  • Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
  • participate in and contribute to group meetings, conferences and interviews.
  • clearly express ideas and recommendations orally; write clear and concise reports.
  • establish and maintain cooperative working relationships with students, staff and faculty.

Preferred Skills, Knowledge and Abilities

  • Ability to work with a diverse student and campus population.
  • Ability to communicate effectively orally and in writing, and through the use of various technologies including the web and social networking platforms.
  • Willingness to work with students and learn how to advise and develop them.
  • Ability to establish a cooperative working relationship with students, campus departments and the public.
  • Willingness and ability to learn how to work independently and represent the department at designated university functions.
  • Ability to interpret federal, state, and university policies and procedures.
  • Ability to work with web-based programs and applications for communication, data gathering and analysis.
  • Ability to work on multiple projects with multiple deadlines and objectives.
  • Willingness and the ability to learn how to produce and maintain extremely visible programs with political sensitivity.
  • Willingness to and the ability to learn how to provide leadership to students.
  • Knowledge of or the ability to learn quickly, Microsoft Office Suite including Outlook, Word, Excel and PowerPoint.
  • Demonstrate a desire to learn about campus life, student leadership, diversity or identity-based centers, advising, or student support services.
  • Willingness to and the ability to learn about student leadership development issues including policies, procedures, and practices to produce educationally and philosophically sound programs.
  • Ability to work in a fast paced, service-oriented environment.
  • Ability to work with constant interruptions in a somewhat noisy environment.
  • Ability to work evenings and weekends, as required.

Special Conditions

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:

  • Report all alleged Clery Act Crimes in a timely manner.
  • Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form.
  • Complete annual training requirement.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

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