Job Listings

Associate Director, Campus Services Technology Support

Kennesaw State University
Job Location:
Kennesaw, 30144
IT Support and Training

Job ID: 265905

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia¿s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university¿s vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. 

Job Summary

Responsible for the management, engineering, and applications, hardware, and support, which underpins the many business services provided by the University¿s Campus Services (Auxiliary Services) division. Responsible for the majority of all point-of-sale systems across both campuses, KSU card and backend systems.


1. Responsible for implementing the full lifecycle of complex technology systems and solutions, ensuring their quality, security, stability, integrity, and recoverability
2. Responsible for managing a team of engineers and technical support personnel, providing leadership, direction, performance management, and operational oversight
3. Responsible for the development, implementation, and maintenance of internal operational policies and procedures to ensure the most effective and efficient delivery of services
4. Responsible for maintaining current maintenance contracts and licensing agreements within the scope of responsibility
5. Responsible for developing and tracking cost estimates, expenditures, and multi-year budgetary plans for unit operations, maintenance renewals, lifecycle replacement, projects, and components within institutional projects
6. Responsible for developing, tracking, and analyzing key performance metrics to improve the effectiveness and efficiency of services provided
7. Responsible for the majority of all point-of-sale systems across both campuses, which includes cash registers, backend sales software, reconciliation reports, configuration of merchant accounts, and credit card readers
8. Responsible for the KSU card and backend systems, which maintain declining balances (e.g. KCash) and meal plans

Required Qualifications

Educational Requirements
Bachelor's from an accredited institution of higher education in Computer Science, Information Systems, Business Administration or related field

Required Experience
Eight (8) years of experience delivering complex IT solutions and managing a field support unit, demonstrating a progression of increasing responsibility to include experience in a high-touch customer service environment and significant supervisory experience, managing or leading a team of engineers and/or technical support staff.

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience working in higher education
Prior experience supporting enterprise software applications
Experience with Payment Card Industry (PCI) and Data Security Standard (DSS) compliance

Knowledge, Skills, & Abilities

Able to translate between technical and functional teams
Able to lead a team of engineers and technical support personnel, fostering growth in the chosen career paths
Able to analyze, evaluate, and implement complex IT systems, along with the ability to diagnose and resolve complex problems
Able to anticipate problems and proactively develop appropriate solutions
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to appropriately assess and communicate risks, benefits, and alternatives
Able to lead large projects that require strong partnerships and close coordination with business units and other IT departments
Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to develop and maintain strong working relationships with customers, vendors, and partners
Able to provide on call support, responding to incidents on nights and weekends, as part of an on-call rotation

Extensive knowledge of IT applications, planning, operations, and lifecycle management
Must be well versed in current and emerging technologies, technological trends, and industry best practices for their areas of responsibility
Demonstrated expertise with Microsoft Active Directory concepts, administration of Microsoft desktop and server operating systems, and IP networking fundamentals

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Effective vendor management and negotiation skills
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

HigherEd360 is part of the HigherEdJobs network.