Job Listings

Box Office Manager for Event & Venue Management

Kennesaw State University
Job Location:
Kennesaw, 30144

Job ID: 265791

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia┬┐s colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university┬┐s vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Responsible for managing ticket sales and overseeing daily box office functions. Serves as primary liaison between venue and ticketing company and primary revenue generator for event campaigns. Creates intentional learning environments for student employees to gain hands-on experience in the Sports Management, Entertainment Management and Venue Management fields.


1. Oversee ticket sales and operations for all assigned ticketed events while upholding the highest standards of customer service
2. Responsible for the ticketing design and execution of major University events, including Commencement, concerts, Homecoming, and sporting events
3. Develops ticket operation procedures and policies, ensuring compliance with KSU, Paciolan, and client policies
4. Coordinates with event promoters and facilitates event presales, on-sales, promotions, discounts, and special sales; maintains ticket inventory and placement of holds
5. Investigates, troubleshoots, and resolves ticketing-related issues
6. Work closely with Marketing department regarding ticket sales initiatives
7. Improve ticketing operations of department in all sales channels including online buying experience, in-person sales and ticket order fulfillment
8. Assist venue's tenants, the Kennesaw State Owls and Atlanta United 2, with increasing revenue, and cold call programs on an as needed basis
9. Coordinate and produce business reports on ticketing for various areas including business services, promoters, and marketing
10. Maintain accurate records for attendance calculations
11. Oversee Box Office operations at assigned events and maintains high standards of customer service for Box Office staff
12. Assist with overall event environment experience
13. Train, manage, motivate and advise student staff members and game day ticket sales staff

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Required Experience
Two (2) years of relevant work experience including previous managerial and/or supervisory experience

Preferred Qualifications

Additional Preferred Qualifications
Knowledge of ticket selling and box office operations, preferably in higher education and NCAA

Preferred Experience
Experience with Paciolan
Experience leading training staff in sales techniques
Experience with CRM tools

Proposed Salary

The budgeted salary range is $51,600 to $64.500. Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more!


Knowledge, Skills, & Abilities

Able to handle multiple tasks or projects at one time meeting assigned deadlines
Able to remain calm under pressure

Knowledge of T. Res, building events and sale codes
Paciolan system knowledge

Excellent interpersonal skills, initiative, teamwork, problem solving, independent judgment, technology, organization, communication, and presentation
Proficient with computer applications and programs associated with position (i.e. Microsoft Office suite)
Strong attention to detail and strong organizational and follow up skills
Strong customer service skills and phone etiquette

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