Job Listings

Lubbock

35791BR

Position Description
The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Campus
HSC - Lubbock

Department: ITSC PC Support Lbk

Major/Essential Functions
With close supervision by management and/or project leads: 

• The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
• This position will collaborate with other departmental and school IT staff to achieve their needs within IT OP and procedures.

Knowledge, Skills, Abilities: 
 Ability to: 

• Exercise judgment based on an understanding of organizational policies and activities. 
• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task. 
• Communicate effectively, both orally and in writing. 
• Establish and maintain effective work relationships. 
• Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving. 
• Basic technology hardware and software competency. 

Training in fundamental hardware and software support through education or experience.  

Required Qualifications
Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience to equal seven (7) years.

Preferred Qualifications

• Experience with multiple operating systems including Microsoft Windows, Apple Macintosh. advanced knowledge with Microsoft Office products
• Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications)
• Advanced experience with network domain environments

Required Attachments
Cover Letter, Resume / CV

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Pay Basis: Hourly

Pay Grade Minimum
Salary commensurate with education, experience and/or skills.

Pay Grade Maximum
Salary commensurate with education, experience and/or skills.

Travel Required: Up to 25%

Does this position work in a research laboratory?: No

Air Force Specialty Code
3D1X1, 3D1X2

Army Military Occupational Specialty Code
25B, 255A

Marine Military Occupational Specialty Code
0651, 6694

Navy Enlisted Classification Code
CTT, IT

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