Account Manager, Ticket Sales & Services
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job DescriptionI. SUMMARY
Under general direction and supervision, this position is responsible
for providing superior client service to all current and new season ticket
members. The client service provided by the Account Manager is imperative and
allows the organization to facilitate revenue generation and client retention.
II. ESSENTIAL DUTIES AND
RESPONSIBILITIES.
* Manages and organizes all Season Ticket Member
Accounts
* Retains
and renews Season Ticket Member accounts
* Pursues, solicits, and
sells products and packages to new businesses, while also exploring opportunities
to generate additional sales and revenue by up- selling current Season Ticket
Members;
* Provides exceptional
client service by attentively listening and comprehending the needs of Season
Ticket Members;
* Makes sales and service
calls and schedules face-to-face appointments to discuss accounts and promptly
follows up with the appropriate action to move the sales process forward;
* Manages Season Ticket
Members accounts and schedules "Meet and Greet" opportunities with potential
clients throughout the season;
* Demonstrates the
necessary ability and drive to not only meet, but exceed team and personal
revenue goals;
* Participates and
assists with Season Ticket Member needs and department events;
* Assists with the Season
Ticket Member upgrade process;
* Coordinates with
internal departments to ensure the quality of the overall Season Ticket Member
experience is excellent;
* Helps create strategies
to generate additional revenue in regards to Season Ticket Member accounts;
* Informs and updates supervisors
immediately if there are problems or unusual matters of significance that may
require corrective action regarding Season Ticket Members;
* Handles and resolves
all client complaints;
* Have the ability to
track all sales related activity in CRM;
* Performs other duties
as assigned.
Requirements
III. QUALIFICATIONS
The qualifications listed below represent the credentials necessary to
perform the essential functions of this position. To be successful in this
position, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodation may be made to enable individuals to
perform the essential functions.
A. Education and/or Experience
* Bachelor's degree required;
* 1-2 years' experience
working in sales and/or client service;
* Proven track record of
successful sales experience required.
B. Knowledge/Skills/Abilities
* Must be proficient with Paciolan and related
software;
* Must possess displayed
competencies in face-to-face presentations and event selling;
* Must have outstanding
client service and interpersonal communication skills;
* Must have the ability
to demonstrate uncompromised judgment and discretion with regard to
interpersonal relationships;
* Must have a strong
sense of self-awareness and emotional intelligence;
* Must have good
decision-making skills, solid judgment and interpersonal effectiveness;
* Must have an interest
and the ability to serve others;
* Must be self-directed
and able to work independently
* Must be a flexible and
reliable team player, both within the department and the University as a whole;
* Must have strong
communication skills, be comfortable with engaging in a variety of different
communicative modes (verbal, non-verbal, and written) and be attuned to others
by utilizing strong active listening skills;
* Must possess a strong
ability to manage one's own time and prioritize tasks when given clearly
defined goals and objectives;
* Must be able to
identify problems, their sources and potential solutions while continuing to
successfully conduct day-to-day operations without interruption;
* Must have a strong
command of reasoned, measured decision-making based upon analyzing the pros and
cons of each potential decision to be made;
* Must have excellent
communication skills and a high level of energy.
C. Certifications
None required.
IV. WORKING CONDITIONS
A. Travel Requirements
Infrequent Traveler (less than 5% travel): The incumbent may be required
to travel on a very limited basis.
B. Physical
Demands
This position requires the ability to lift up to 10 pounds.
C. Work
Environment
The incumbent primarily works in an office environment; however, they are expected to attend games and other events as directed by their supervisor.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
- Tuition remission for Employees
- Tuition remission for Spouses and Children who meet eligibility requirements
- Generous Medical, Dental, and Vision Insurance
- Low-Cost Life Insurance
- Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
- Paid Holidays Annually
- Generous Sick and Vacation Pay
- Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity.
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.
