Job Listings

Posting Number: req18354

Department: International Affairs

Location: Main Campus

Address: Tucson, AZ USA

Position Highlights

The Arizona International Enrollment Counselor is responsible for engaging directly with prospective students, families, and other key stakeholders. Reporting directly to the International Enrollment Manager for Asia, the Enrollment Counselor will oversee the South Asia region. This position must be able to work independently, possess strong communication and interpersonal skills and have knowledge of UA policies and procedures related to International Admissions. This role supports prospective students and supporters through admissions processes, educational planning, financial aid, and enrollment services.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

• Provides an enthusiastic first response to prospective international students and triages all in-person, phone, and email inquiries
• Guides initial outreach to prospective international students via email, phone, WhatsApp, and other resources
• Facilitates students finding their best-fit undergraduate major or graduate program, and makes referrals via the
• Constituent Relationship Management (CRM) systems to individual student requests
• Effectively communicates international admission and enrollment information and represents the University of Arizona, its mission, programs, rankings, policies, and procedures to a broad range of constituents
• Develops a depth of knowledge about all admission pathways for prospective undergraduate and graduate international students to any University of Arizona degree program
• Understands and conveys the benefits, support services, and community-building opportunities available to all University of Arizona students
• Strategically and proactively recruits prospective international students through all stages of the funnel to assure complete application submission and influence yield
• Coordinates, conducts, and/or participates in virtual or in-person events such as information sessions, webinars, social media events, fairs, high school visits, recruitment partner/advisor/counselor trainings, or alumni gatherings
• Learns and utilizes the Slate CRM software to best track and record student interactions and progress through the admission funnel
• Designs and manages an outreach plan that prioritizes prospective student needs and is tailored specifically to countries/regions within one's portfolio
• Supervises a student worker to assist with prospective student outreach and projects as assigned

 Knowledge, Skills, & Abilities:

• Excellent customer service skills
• Excellent communicator, both
  verbal and written
• Strong organizational skills and verbal communication skills
• Ability to build effective
  relationships with a wide range of people
• Strong presentation skills
• Ability to travel domestically and internationally up to 4-6 weeks of the year to support recruitment efforts
• Ability to
  learn new skills in a diverse, collaborative, rapid-paced enrollment
  counseling environment
• Ability to collect and interpret
  recruitment-related data
• Basic understanding of US and/or international social media platforms
• Familiarity with Constituent Relationship Management Systems

Minimum Qualifications

• Bachelor's degree in related
  field
• Three years' experience in sales, marketing,
  or direct customer service experience

Preferred Qualifications

• Fluency in Urdu, Bengali, or Nepali beneficial but not required
• Experience living, studying, or working abroad

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1

Work Calendar: Fiscal

Job Category: Student Services

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $42,282 - $47,000

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade

5

Career Stream and Level

PC2

Job Family

Recruitment & Admissions

Job Function

Student Services

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies: 1

Contact Information for Candidates

Humphrey, Lauren A

laurenahumphrey@arizona.edu

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.