Job Listings

Director, Student Financial Services Operations

Lindenwood University
Job Location:
St. Charles, 63301
Financial Aid


Job title: Director, Student Financial Services Operations

Department: Enrollment Management

Evaluation group: Staff Administrator

Reports to: AVP, Student Financial Services

Positions supervised: Operations Coordinator, Operations Specialist, Senior Operations Specialist, Manager/AD of Student Financial Services Operations.

Job Summary

The director, student financial services operations is accountable for the technical support and financial processes to ensure compliance with federal, state, and institutional policies.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities

  • Manages the daily exchange with the Federal Student Aid Internet Gateway (SAIG), federal Common Origination and Disbursement (COD), and Anthology.
  • Coordinates with Director of Student Financial Services, Global and Online, to ensure accurate processing of non-term and online students
  • Verifies processes are running correctly
  • Ensure monthly reconciliations of Pell, DL and FWS are completed
  • Manages and runs technical processes which support the organizations, disbursement and adjustments of federal aid.
  • Runs and monitors reports for excepted cash, exceptions processing, and other processes to ensure any discrepancies are cleared in a timely manner.
  • Troubleshoots software issues and escalates issues to appropriate individuals.
  • Manages yearly maintenance of the financial aid processes
  • Participates in recruiting and other enrollment driven events
  • Participates in public speaking and presentations at high schools and enrollment events

Leadership and Strategic Thinking

  • Establishes long- and short-term strategic goals based on assessment data and ensures standards for the department and its field are met or exceeded
  • Adapts and modifies leadership based on new information and/or data; works to set and unite people on the new direction
  • Utilizes effective strategies to build collaboration for maximum execution
  • Aligns division/department purpose and actions with relevant University initiatives and higher education trends

Employee Management and Development

  • Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
  • Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
  • Recruits, interviews, recommends, welcomes, observes, and monitors performance of department staff
  • Sets clear performance expectations and holds employees accountable
  • Conducts annual employee evaluations based on evidence, observation, and feedback

Job may require other duties as assigned

Required Qualifications – Required qualifications to effectively perform the job. An equivalent combination of education, training and experience will be considered. (Additional requirements may be designated by position.)

  • Bachelor’s degree required or 5 years of financial aid experience
  • A minimum of 7 years’ experience in financial aid or student account receivables
  • Experience with student financial services model preferred

Knowledge, Skills and Abilities – May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Ability to coordinate with other departments
  • Strong interpersonal skills and ability to communicate effectively with staff and students
  • Highly organized and able to participate in multiple projects simultaneously
  • Strong professional integrity and ability to maintain strict confidentiality
  • Ability to use good judgment, think critically, and communicate effectively
  • General office software, particularly the Microsoft Office Suite and financial aid proprietary applications (Workday, COD, EDExpress, NSLDS)
  • Strong public speaking skills

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

  • General office conditions
  • On-Ground (Non-Standard Flex)

Physical Abilities - Activities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Must be able to work effectively at a computer for up to eight hours per day
  • Must be able to sit for extended periods of time
  • Regular attendance is a necessary and essential function
  • Must be adequately mobile to attend meetings and events throughout campus

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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