Job Listings

Customer Service Counselor - Financial Aid Customer Service Center

Kennesaw State University
Job Location:
Kennesaw, 30144
Financial Aid

Job ID: 265554

About Us

Are you ready to join a community leading in innovative teaching and learning? 

Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Assists students, prospective students, and parents regarding financial aid related processes throughout students' college experience. Collaborates with Division staff and other campus partners to provide timely and exemplary customer service.


1. Monitors the department¿s phones and e-mail systems
2. Provides timely and accurate responses to students, prospective students, parents and/or guardians regarding financial aid.
3. Documents communication, interactions, and information according to established guidelines
4. Escalates inquiries to appropriate personnel, per guidelines
5. Maintains compliance with institutional, USG, state, and federal regulations

Required Qualifications

Educational Requirements
High School diploma or equivalent

Required Experience
Previous experience in a customer service role

Preferred Qualifications

Additional Preferred Qualifications
Bilingual preferred

Preferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education in related field

Preferred Experience
Prior experience in enrollment services at an accredited institution of higher education is preferred

Knowledge, Skills, & Abilities

Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals
High level of empathy and ability to deal with difficult and confidential situations  
Able to deal with multiple tasks or projects at one time meeting assigned deadlines

Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills  
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program)  
Strong attention to detail and follow up skills  
Strong customer service skills and phone and e-mail etiquette

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