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Assistant Director of Student Support Services, Student Accessibility Services UMKC Roo Wellness Division of Student Affairs

University of Missouri - Kansas City
Job Location:
Disability and Accessibility Services
Hiring Department

A unit within the Division of Student Affairs, the Student Accessibility Services (SAS) office serves as a leader in advocating for equal access and inclusion of UMKC's students with disabilities. Through collaboration, the SAS facilitates the provision of accommodations to students, offers educational programming, and provides consultation to the university community.

Additional information may be found by visiting: Disability Center

Job Description


The Assistant Director will assist in the development, implementation, and evaluation of the programs and services provided by SAS to ensure the University's compliance with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act as amended, and other applicable laws. The Assistant Director provides direct supervision to all Student Service Coordinators, and oversees SAS operations. The Assistant Director also maintains an active student caseload of students enrolled in professional programs and is responsible for evaluating and determining eligibility for accommodations relying on an interactive process as well as third party documentation. This individual also provides expertise and technical assistance to students, faculty, and other University personnel on disability/accommodation/access issues and concerns.

Key Responsibilities
  • Hire, train, supervise, support, and evaluate access advisors, ensuring appropriate application of and compliance with requirements of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, and other laws and professional standards as they relate to services for students with disabilities.  In the absence of the Director, oversee department operations and exercise functional supervision over professional staff.
  • Consult with faculty and staff to promote and facilitate best practices in implementing students' disability related accommodations, both in general and in response to specific situations. 
  • Provide guidance and leadership in promoting equitable practices not only in academics, but also practicums, internships, clinics, and other co-curricular experiences.
  • Through an interactive process with students with disabilities, determine eligibility for and identify appropriate accommodations; develop individual accommodation plans.  Review and interpret medical, neuropsychological, psychological diagnostic reports and other third-party documentation as necessary.  
  • Review student requests to appeal accommodation decisions made initially by access advisor. Maintain confidential student files, records, and correspondence.
  • Plan and conduct programs to educate the University community on disability related issues, and the services provided by the office; collaborate with other University resources to create and implement outreach, educational/awareness programs, and networking activities on campus and in the wider community.
  • Represent the office at relevant University and non-University sponsored events, and various new student orientation programs.
  • Represent SAS on committees and working groups as needed.
  • Maintain current knowledge of best practices, legal mandates and ongoing research and developments in the area of disability access and inclusion in higher education. 
  • Maintain a high level of cultural fluency and demonstrate knowledge of and commitment to working through issues related to diversity, equity, inclusion, and multiple, intersecting identities held by students. 
  • Review office policies and procedures to ensure operations are consistent with professional standards and assist in strategic planning for the office.
Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Master's degree in student affairs, counseling, psychology, social work, or disability studies is preferred.
At least four years' experience working with individuals with disabilities, particularly with students in higher education settings including graduate and professional programs; working knowledge of ADAAA, 504, FERPA, and other relevant laws, as well as of best practices with respect to disability services in higher education. 
Other preferred qualifications include demonstrated flexibility and proven interpersonal experience working in a professional environment, with experience interacting with faculty, medical professionals, and with diverse student populations; supervision of professional staff; excellent written and verbal communication skills; working knowledge of assistive technology and universal design principles; and, demonstrated strong computer and analytical skills.


The starting salary range for this position is $50,367.00 - $65,000 annually, commensurate with experience, education, and internal equity. 


This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.

Application Instructions

In addition to the application, please submit a cover letter and resume/CV. 

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