Challenge Course Coordinator
The Challenge Course Coordinator works to provide experiential education and recreation activities for the students, faculty, staff, alumni, Magic Valley Community, and surrounding communities. This position requires a proactive problem solver with courageous leadership and vision to act independently. The Coordinator is responsible for the operations and management of the CSI Challenge Course and CSI Outdoors. Coordination and facilitation of Challenge Course and group events is the primary focus. CSI Outdoors trip coordination and facilitation is secondary. In addition, this position will facilitate outdoor recreation programming and production of publications for student recruitment and retention, meeting designated benchmarks and outcomes. This employee must have the ability to work effectively with students, faculty, staff, and administration as well as area schools and businesses. Demonstrate a hands-on approach to programming and experiential education training of students along with openness to new and innovative techniques and the ability to incorporate progressive ideas in the outdoor recreation field. Manage a staff of 30 employees including recruitment, hiring, onboarding, continuing education and termination. Weekend and evening hours will be necessary to carry out duties.
Working Conditions and Physical Requirements
- General office and outdoors environment.
- Some evening, overnight and weekend work.
- Ability to lift a minimum of 50 pounds.
- Endurance to work outside.
- Full range of motion to run, jump, lift, haul, climb, skip, twist, kneel, crawl, grasping, pushing, pulling, and reaching.
Duties and Responsibilities
Management and Supervision
- Compose, disseminate, and enforce policies and procedures of Challenge Course and Outdoor Recreation programs.
- Share in implementation of office procedures.
- Train, supervise, motivate, and evaluate staff and assist them in the performance of their duties and responsibilities.
- Work independently as well as in a team atmosphere.
- Understand legal aspects related to recreation programming and incorporate standards into the College of Southern Idaho Challenge Course and outdoor programs.
- Understand best practices in operating the activities of the Challenge Course and CSI Outdoors including industry standards promoted by the varying certifying bodies such as the ACCT, AMGA, ACA, PCIA and others.
- Plan and coordinate Challenge Course activities.
- Oversee and train facilitators within limits established by national standards.
- Supervise course and element maintenance and safety inspections.
- Coordinate the purchase of supplies and equipment to ensure the course remains safe.
- Attend Experiential Education workshops.
- Develop and coordinate marketing plan.
- Market course to area schools, churches, leadership groups, businesses, and interested parties.
- Schedule course use and assignment of facilitators.
- Process hiring and payroll for facilitators, assistants, and technicians.
- Manage budget, process expenditures and deposits, approve and process payables and receivables, and oversee/maintain accounting system.
- Plan and attend student activities and leadership retreats.
- Attend and advise monthly staff meetings.
- Plan and attend trainings as needed for staff.
- Advise marketing avenues internally and attend advertising opportunities.
- Approve and assist with student activities utilizing experiential education philosophy.
- Monitor outcomes of outings with evaluations.
- Receive office visitors and handle inquiries in a knowledgeable manner.
- Prepare duplicates and distribute correspondence and mailings.
- Handle ideas and problems courteously.
- Maintain confidentiality with all matters.
CSI Outdoors & Rental Shop
- Share in the oversight, administration, implementation and supervision of the overall CSI Outdoors program and Rental Shop and student staff to include adventure trips, internship opportunities, clinics and skill sessions, alternative programs, rental shop, retail, and outdoor equipment.
- Play an active role in all Recreation Department promotion, recruitment, and advertisement. This includes content creation, news interviews, tabling and on and off campus representation.
- Design and implement marketing and content creation for all outdoor related programming.
- Oversee and train adventure facilitators within limits established by the outdoor program and college within the framework of best practice and industry standards.
- Coordinate with the outdoor recreation AA degree faculty and update policies and procedures for the outdoor recreation center including manuals, inspections, and program reports.
- Compile, prepare, and maintain records for Outdoor Programs such as budget, participation numbers, rental reports, injury, and incident reports.
- Oversee and process hiring, program payroll, certification tracking, and approvals of ORC staff.
- Write and apply for grants as needed.
- Research, develop, monitor, and adhere to the Outdoor Programs budgets with direct oversight of the ORC Rental Shop and Programming
- Maintain and Establish new relationships with local and regional outdoor recreation partners for programming, permitting, and service-related matters.
- Work evenings and weekends when necessary, regarding outdoor programming.
- Understand and represent the mission and vision of the College of Southern Idaho Student Recreation Department.
- Collaborate with other departments on campus to create and implement programming designed to increase awareness of outdoor recreation opportunities, jobs, sustainability, access and inclusion.
- Schedule use of college instructional facilities and vehicles.
- Maintain risk management documentation for all activities and assess trends with staff in quarterly trainings and meetings.
- Evaluate Outdoor Recreation Center programs and services to determine overall effectiveness and satisfaction to recommend possible changes as deemed appropriate.
- Monitor outcomes of outings with with evaluations.
- Prepare written communications such as monthly reports, annual reports, participation statistics, etc.
- Actively participate in College of Southern Idaho Recreation Center, Student Services, and campus wide committees.
Student Activities and Leadership
- Bring leadership skills, experience, fresh eyes, to the table in recruitment and retention opportunities through Student Services.
- Social media competency and ability to manage multiple accounts on multiple platforms.
- Advise marketing avenues internally and attend advertising opportunities.
- Approve and assist with student activities with the experiential education philosophy.
Qualifications and Skills
- Equivalent to graduation from a four-year college or university preferably with a major in sports management, recreation administration, outdoor education, physical education, kinesiology/exercise science, business administration, or related field.
- OR Equivalent work experience in relevant role- field time, work experience, management with an ability to complete a degree.
- Ability to receive and maintain ACCT membership and *Pending annual approval.
- Excellent communication skills and experience as well as superior skills and experience working in diverse groups of people in a courteous and effective manner.
- Sufficient computer skills to effectively operate the following programs: Windows, Office Publisher/Graphics, Outlook, Excel, PowerPoint.
- Proven ability to successfully organize and manage a multitude of projects with attention to detail.
- Management and Supervision experience.
- Finance and budgeting experience.
- Marketing and publications experience.
- Possess current First Aid & CPR certification (or ability to acquire).
- Communicate effectively and professionally both verbally and in writing.
- Able to maintain confidentiality with all matters.
- Ability to adapt to changes in the work environment.
- Proven ability to successfully deal with conflict and provide innovative problem solving.
- Strong service orientation with excellent interpersonal communication skills.
- Ability to promote teamwork and manage challenging situations while courteously responding to changing socioeconomic and dynamic groups.
- Master's degree in an appropriate area of specialization.
- At least two years of relevant challenge course experience (including Graduate Assistantship).
- Previous supervisory experience in higher education and campus recreation desired.
- Prefer experience developing quality student programs and implementing risk management policies for safe facilities and programs.
- Experience or proficiency in ski tuning and maintenance, bike maintenance, gear repair, rental fleet maintenance, etc.
- Trainings and certifications through industry organization like the Association for Challenge Course Technology, American Mountain Guide Association, Professional Climbing Instructor Association, American Canoe Association, Leave No Trace Center for Environmental Ethics, Project Adventure, Association of Challenge Course Technology etc.
- Experience with event/fundraiser organization, marketing, and promotion.
- Active involvement in national outdoor, wilderness, recreation and conservation organizations (ACCT, AORE, NIRSA, etc.)
- Demonstrated ability to provide instruction and possess technical proficiency in a variety of outdoor applications including kayaking, backpacking, stand-up paddle boarding, mountain biking, rock climbing, whitewater rafting, snow shoeing, cross-country skiing etc.