Job Listings

(Hybrid) Substance Use Disorder Care Navigator - Behavioral Medicine and Psychiatry

West Virginia University
Job Location:
Health and Medical Services


West Virginia University Research Corporation is seeking applications for a (Hybrid) Substance Use Disorder (SUD) Care Navigator with the Department of Behavioral Medicine & Psychiatry

About the Opportunity

The SUD Care Navigator provides community-based and office-based care management services to clients with substance use disorder (SUD) of the Department of Behavioral Medicine and Psychiatry who have been identified through clinical assessment to have a higher need for care management type resources for advocacy, linkage, referral and connected collaboration to support improvement in their daily life. The SUD Care Navigator will be the main point of contact for identified clients.  The SUD Care Navigator builds strong relationships with clients in order to help clients stay engaged in medical care, adhere to their medications, and improve overall patient outcomes. Care Navigators are committed to removing the client's barriers to care by identifying critical resources for clients, helping them navigate through health care services and systems, and promoting client health. They work closely with the Care Team, which may include doctors, nurses, and other clinical staff to support positive client health outcomes. This position works with the clients to provide warm handoffs and work through social determinants of health barriers that they may have. They will be working collaboratively as a team to improve patient outcomes along the entire continuum of care. 

At WVU Research Corporation, we strongly believe in work-life balance and keeping time for things we love outside our work. WVU Research Corporation offers a comprehensive benefits package with a variety of options to suit your needs:
*    13 paid holidays (staff holiday calendar)
*    PTO
*    403(b) retirement savings with a fully vested 3% employee contribution match, (Employees have the option of contributing an additional 1-3% of their earnings to the plan, which is also matched by the WVURC)
*    A range of health insurance and various other benefits
*    Dependent Education Scholarship
*    WVU Perks
*    And More!!

What you'll do:

  • This position will be a combination of community based and office-based work depending on the needs of the patient.
  • Maintain a professional relationship with patients, their families, community, treatment team, and other professionals.
  • Accompany clients to medical appointments, to develop that relationship and warm handoff.
  • Communicate with Care Team members (SUD treatment team, Care Coordinators, primary care providers and other health care providers) to facilitate client care coordination
  • Assess patients and families for service needs.
  • Community-based care navigation includes Identifying and assisting with resources for clients to overcome barriers to care and basic needs.    Such as transportation, housing, childcare arrangements, healthcare, food, employment, financial, etc.
  • Develop individualize and/or family, strength-based service plan that is measurable with targeted outcomes.
  • Remain aware of current services offered by service providers in the community.
  • Maintain strict confidentiality in accordance with agency policies.
  • May meet with clients after appointments to review and update care plan with members of the treatment team.
  • Provide services based on Recovery Model.
  • Link patients to the recovery community including meetings, groups, classes, and others. 

Organizational duties:

  • Meet with Care Team (including, but not limited to, Care Coordinator and primary care provider) to discuss client care issues and needs and facilitate client health care.
  • Maintain documentation of all client encounters and complete reporting requirements according to organization standards.
  • Track client information, schedules, files, and forms in a confidential manner.
  • Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.
  • Track identified outcome measures.
  • Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.

Extensive local travel
Some evening and weekend work may be required


  • Bachelor's degree in a Human Service Field or Similar Degree OR an equivalent combination of education and experience. 
  • Two (2) years:
    • Strong understanding of cultural competency with the target audience
    • Experience with the SUD population
  • High degree of creativity and self-motivation.
  • Substantial ability to work both independently and cooperatively with others.
  • Ability to manage multiple projects concurrently.
  • Ability to combine pieces of information to form general rules or conclusions.
  • Ability to recognize when something is wrong or is likely to go wrong.
  • Skilled at developing and managing relationships with diverse communities and individuals
  • Experience and skilled in standard office computing and computer software applications (e.g., Microsoft Office applications particularly including Outlook, Word, Excel, and PowerPoint).
  • Knowledge and understanding of addiction medicine.
  • Skilled at building and maintaining positive relationships with those involved in a program.
  • Skilled at operating effectively in a fast-paced, high-volume environment & meet deadlines.
  • Skilled in speaking effectively before groups of customers or employees of the organization.
  • Facilitating collaboration among agencies.
  • Strong organizational skills.
  • Excellent attention to detail, flexible and adaptable to change.
  • Able to identify deadlines and schedule work to ensure that deadlines are met.
  • Commitment to the mission of care coordination
  • Passionate, trustworthy, and empathetic when working with clients.
  • Ability to build relationships with different types of people, including clients, organization members, and health care providers.
  • Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
  • Organized with confidential client material and appointment tracking.
  • Flexible and adaptable in response to changing client and health care providers' needs.
  • Interest in working with behavioral health and addiction population.


  • Valid driver's license - extensive local travel
  • Some evening and weekend work may be required

About Research Corporation 

The WVURC was created as a not-for-profit corporation in 1985 to support research (R1) at West Virginia University. We provide evaluation, development, patenting, management, and marketing services for inventions of the faculty, staff and students of the University.

The WVURC receives and administers funds awarded by external agencies for research and other activities and is responsible for helping protect intellectual property through patents, copyrights and licensing agreements for start-up companies based on University research.

Creating an inclusive, engaged, and dynamic environment is core to WVURC's mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.

West Virginia University Research Corporation is proud to be an Equal Opportunity employer. We value diversity among its employees and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.  


Job Posting: Sep 18, 2023

Posting Classification: Research Corporation

Exemption Status: Non-Exempt

Benefits Eligible: Yes

Schedule: Full-time
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