Customer Service Representative II (On-Call) (Multiple Positions)
Posting Number: req17591
Department: Arizona Arts Live
Location: Main Campus
Address: Tucson, AZ USA
Position Highlights
Centennial Hall Event Attendants (Customer Service Representative II) will perform a variety of duties to support our patrons attending events or seeking information about events and facilities; including, but not limited to, collecting event tickets, directing patrons to seating, and selling tickets in the box office. Event Attendants also act as ushers and screen for contraband materials/items brought to the events and will assist with set-up and take-down of lobby/patio. These are on-call positions; hours and schedule vary based on events and attendance. Schedule primarily occurs during evening hours and weekends.The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.
Duties & Responsibilities
- Sell tickets, take payments, and provide accurate information to patrons of Centennial Hall. Supervise student staff intermittently.
- Collects tickets from patrons and ensures tickets are valid.
- Directs patrons to their seating locations.
- Provides information to patrons regarding the events and special facilities for the disabled and provides directions and/or parking alternatives request for visitors, students, staff, and faculty.
- Follows all ADA and safety protocols.
- Performs other duties as assigned.
Physical Requirements:
- Helps with set-up and take-down of lobby/patio, will need to frequently lift/move/transport 20lbs of weight.
Minimum Qualifications
- High school diploma or equivalent, or equivalent learning attained through experience required.
- Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.
Preferred Qualifications
- Experience in customer service.
FLSA: Non-Exempt
Full Time/Part Time: Part Time
Number of Hours Worked per Week: Various
Job FTE: .475
Work Calendar: Fiscal
Job Category: University Operations
Benefits Eligible: No Benefits
Rate of Pay: $15.00
Compensation Type: hourly rate
Grade
1
Career Stream and Level
OC2
Job Family
Customer Service
Job Function
University Operations
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 7
Contact Information for Candidates
Sandra Garcia
Ticket Office Assistant Manager
sandra@arizona.edu
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
