Job Listings

Veteran Support and Recruitment Coordinator

Metropolitan State University of Denver
Job Location:
Denver, 80217-3362
Admissions and Enrollment
Location: Denver, Colorado
Veteran Military Affairs

Salary for Announcement

The minimum of the pay range for this position is $41,200. We anticipate the qualified candidate to be placed between $46,300 - $51,500. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. Additionally, Student Affairs has committed to tying our salaries to an understanding of a living wage. To that end, we will not pay less than $46,300.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

As a member of the Metropolitan State University of Denver's Veteran and Military Student Services team, under the supervision of the Director of Veteran and Military Student Services, the Veteran Support and Recruitment Coordinator advises current and prospective veteran, military, and dependent students in using GI Bill educational benefits offered through the US Department of Veterans Affairs (VA), and leads all aspects of undergraduate and graduate recruitment of veteran/military students and their dependents.  Position requires familiarity with veteran/military program implementation, veterans education benefit policies, admissions policies, and marketing/social media. Works with Associate Director of Veteran and Military Benefits to provide accurate, up-to-date, and relevant benefits information in a professional, timely, consistent, and engaging manner. Uses strategic enrollment management principles to create recruitment initiatives for veteran and military students to help meet the University's strategic enrollment goals. Helps plan veteran-specific new student orientations and assists the Office of Admissions with special projects as needed.



40% GI Bill educational benefit certification
  • Develops internal processes for VA paperwork submission and certifies veteran student enrollment to the VA by means of the VA web portal. Maintains status and training requirements to be a designated school certifying official with the VA. Identifies and determines which GI bill chapter is most appropriate for each student's situation. Answers questions about how students may maximize their education benefits via phone, email, and in person. Approve or deny requests for paid tutoring. Stays abreast of and responds to changes to VA regulations, state law, and MSU Denver policy affecting Veteran/Military and dependent students to remain in compliance with the VA (especially important as non-compliance may bring financial liability to MSU Denver). Helps implement policy, procedural and programmatic modifications in response to changes in federal or institutional regulations. Helps determine when and how applicable fees for tuition are reported to the VA.  
30% Recruitment and Outreach
  • Manages and participates in outreach activities, such as individual business and industry visits, local base education fairs, and other opportunities for exposure and recruitment. Uses knowledge of the National Association for College Admissions Counseling (NACAC) standards for ethical and professional practice in the recruitment of students. Responds to email and telephone inquiries by prospective Vet/Mil students. Refers between MSU Denver and outside agencies  and appropriate academic advisors, faculty, and staff. Plans and executes on-campus and off-campus recruiting events such as Veteran Visit Days, GI Bill® information sessions, individual school visits, webinars, and one-on-one advising, as well as supporting institution-wide recruiting events such as open house events and on-campus visits. These events often entail presenting to large groups. Maintains department website and social media outreach efforts
10% Retention and Counseling
  • Provides walk-in counseling/advising services for prospective and continuing veteran/military students. Supports and serves as an advocate for current Veteran and Military students. Builds relationships with applicants and assists them throughout the application process, facilitating correspondence between prospective students and  academic advisors, Admissions personnel, Prior Learning Specialist, Residency Specialist, Vocational Rehabilitation Associate, Care Center Counseling team members, Counseling Center Counselors, Auraria Health Center staff, CU Denver and CCD Veteran staff, the faculty, and other relevant MSU Denver, Auraria and external staff personnel when appropriate. Possesses an in-depth knowledge and effectively articulates the value and benefits of the university and its various program offerings and admission requirements, keeping up to date with new programs and varying admission requirements across programs and partner agreements.
10% Vet/Mil Center Activities Planning and Programming (Retention)
  • Assists in the planning, development, and implementation of Vet/Mil Center's annual programming such as Veterans Week activities in November, bi-annual veteran student Graduation Ceremonies, and various other programs throughout the calendar year.
10% Collaborates with Orientation, Transition, and Retention Office to offer veteran orientations.
  • Presents information regarding VA education benefits, veteran-specific programming, and resources available for military veterans in the local area. Maintains all applicants in Slate to ensure they move through the enrollment process as efficiently as possible, ensuring accurate application data to assist recruitment, enrollment, and revenue tracking and reporting.
Required Qualifications
  • Bachelor's degree
  • Minimum of four years' experience working with a diverse population of nontraditional and/or veteran/military students, preferably in student affairs in a college/university setting and/or customer service, sales or marketing experience in the private sector.
  • A valid Colorado driver's license is required, due to the occasional need to table at remote events (military bases, other schools, etc.).
Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications
  • Master's degree and five years' experience working with veteran/military students in an educational setting.
  • Recognition as a VA Certifying Official (approved by the US Department of Veterans Affairs) for at least one year.
  • Demonstrated successful experience with outreach and recruitment efforts of underrepresented students including but not limited to students of color.
  • Experience using a Student Information System database or Customer Relationship Management system.
  • Experience in customer service including the ability to respond efficiently and effectively to customer requests and to use sensitivity and discretion when dealing with customers.
  • Experience working in a high volume multifaceted environment
  • Bilingual in English and Spanish (speaking and writing).
Work Hours
  • 40 hours per week
  • In-Person Position with some flexibility for remote work.
Instructions to Apply

For full consideration, please submit the following documents:
  • Resume
  • Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
Official transcripts will be required of the candidate selected for hire. 

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Closing Date

Open Until Filled

Posting Representative
Carlos Alcala

Posting Representative Email


MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 50% first generation students and over 45% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.
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