IT Support Specialist
Posting Number: req17610
Location: Main Campus
Address: Tucson, AZ USA
Position HighlightsThe University of Arizona Distance Education department is looking for a new member of the technology team to support several locations in Southern Arizona. The position will serve multiple programs at the Douglas, Thatcher, and Tucson locations performing preventative maintenance, troubleshooting, and repair services for university owned equipment. The successful candidate will share in the responsibility of supporting information technology, multi-media, and communications resources for the distance network. The technician will support the activities of academic colleges and administrative units of the university in their mission of expanding educational access to Arizona communities. As such, this position is highly collaborative and will provide on-site services and as well as distance support. The nature of this position requires flexible evening and weekend work during the calendar year as well as the ability to manage simultaneous work items of changing priority with minimal supervision. Travel to University of Arizona facilities across the state is required.
Outstanding UA benefits include health, dental, and vision
insurance plans; life insurance and disability programs; paid
vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for
the employee and qualified family members; state and optional
retirement plans; access to UA recreation and cultural activities; and
The University of Arizona has been recognized for our innovative
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Duties & Responsibilities
- Install, update, and troubleshoot classroom instructional technology and computer systems.
- Diagnose and repair broken A/V, computer, and network equipment.
- Build and modify equipment rack systems.
- Perform regular upgrades to ensure systems remain updated.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Arrange maintenance sessions to discover and mend inefficiencies.
- Maintain inventory for technical equipment and hardware.
- Maintain and develop further knowledge of instructional issues and challenges facing distance learners and instructors and emerging technologies that offer solutions.
Information Technology Support
- Serve as IT liaison for the local departments or colleges for all university personnel in Southern Arizona.
- Provide troubleshooting and desktop support to university personnel and students.
- Provides first-tier support to end users for PC, applications, hardware, and network issues.
- Evaluates emerging technologies and identifies hardware, software, and other resources necessary to accomplish unit tasks and support location activities.
- Support telecommunication installation and maintenance at various locations.
- Provide video production services for the Southern Arizona distance network.
- Assist university IT in performing server and network maintenance on-site.
- Manage security options and software in computers and networks to maintain privacy and protection from attacks.
- Support faculty and staff in their use of classroom and other technology including providing training, documentation, and on-site assistance.
- Communicate upgrades, new technologies, and new technology processes to location team.
- Ensure classrooms and technology are ready for daily use and monitor needs during use.
- Travel to support classroom and student activities at the Douglas, Thatcher, Pascua Yaqui, and Tucson locations.
- Assist with classroom scheduling, scheduling tools, and reservation requests.
- Support social media efforts with local teams.
- Participate in location activities as a member of the distance education team.
- Serve as a member of a cross-departmental location-based team to offer best-in-class distance student and faculty support services.
Knowledge, Skills, & Abilities
- Demonstrated ability to diagnose and repair broken A/V, computer and network equipment.
- Working knowledge of Crestron and/or Extron control systems.
- Ability to perform component level repair on electronic equipment.
- Ability to read and design engineering schematics.
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Educational Technology, or related field AND three years of experience or equivalent combination of education and experience.
- Ability to drive according to the University Fleet Safety Policy.
- Experience with providing end user desktop , software, and/or network support.
- Experience with computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
- Demonstrated experience building and modifying equipment rack systems.
- Experience reading and interpreting CAD software and drawings.
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.0
Work Calendar: Fiscal
Job Category: Information Technology
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $25.50 - $31.88 DOE
Compensation Type: hourly rate
Career Stream and Level
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.