Job Listings

Open Enrollment Coordinator, Executive Education

Harvard University
Job Location:
Cambridge, 02138
Business and Financial Services
Harvard Business School


Job Summary
Reporting to the Senior Associate Director, Executive Education, the primary responsibilities of this role include reporting and analyzing data to provide key insights that help drive business decisions. Collaborate with internal colleagues to manage departmental Salesforce requests and reporting needs. You will be responsible for operational and administrative support for Open Enrollment (OE) Portfolio Directors (PDs) and the Senior Associate Director, Executive Education. Candidates should have a data-driven mindset and as well as excellent time and project management skills, as this role is varied, and priorities can shift quickly.

Position Description
Responsibilities Include:
Reporting and Data Analysis:
  • Track, analyze, and validate participant progress to completion for all Certificates and Alumni status. Monitor and track exception requests for Certificates and Alumni status.
  • Assist in the preparation of monthly financial reports.
  • Assist with various ad-hoc Salesforce and Excel reporting as needed.
  • Assist with the reviewing and updating of reports for accuracy for various departments.
Salesforce/Data Management:
  • Create and maintain shared data and reports.
  • Work with IT to open and manage cases to address business needs.
  • Maintain Salesforce dashboards and shared Salesforce reports.
Operational and Administrative Support:
  • Manages Open Enrollment (OE) Team calendar in Outlook.
  • Assists team with faculty meeting requests.
  • Act as the point person for all logistics related to team meetings and events.
  • Participating in meetings as necessary.
  • Create and maintain team process and knowledge documents.
  • Coordinate staff arrivals and departures.
  • Order materials and supplies.
  • Complete various ad-hoc projects and tasks as needed.
This role is responsible for other duties as assigned. 

Basic Qualifications
  • High school diploma, GED, or equivalent required.
  • 5+ years of general administration or related experience required 
  • Education beyond high school may count toward experience.
  • Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.
Additional Qualifications and Skills
  • Team player with excellent organizational skills and a high attention to detail.
  • Ability to collaborate with multiple teams in fast-paced, high-energy, often ambiguous, environment.
  • Familiarity with (including Salesforce Reports & Dashboards), Oracle Business Intelligence, and MS SharePoint is preferred.
  • Strong documentation skills with ability to multitask, prioritize, and manage multiple ongoing projects.
  • Ensures confidential information is handled with appropriate discretion.
  • Excellent interpersonal, organizational, verbal, and written communication skills required.
  • Must be able to work independently with minimal supervision and as part of a team, as well as work across departments and with a variety of projects and constituencies.
  • Pitches in where needed - "no job is too big or small."
Additional Information
This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA based campus. Specific days and schedule will be determined between you and your manager. 

This role is 40 hours per week and is overtime eligible.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here

We invite you to visit Harvard's Total Rewards website to learn more about our outstanding benefits package, which may include:
  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Job Function
Faculty & Student Services, General Administration

Department Office Location
USA - MA - Boston

Job Code
403040 Coordinator II

Work Format
Hybrid (partially on-site, partially remote)

Executive Education


Time Status

Salary Grade

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
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