Disability Resources Professional III
Posting Number: req17667
Department: Disability Resource Center
Location: Main Campus
Address: 1224 E Lowell Street, Tucson, AZ 85721 USA
Position Highlights
The Accommodation Operations Manager (Disability Resources Professional III) oversees and directs the daily operations, coordination, and planning of DRC's accommodation services in the areas of Exam Administration, Lecture Content, Front Desk reception, and temporary accommodation requests. The Manger serves as lead of the DRC Accommodation Services team, providing support to faculty, students, and staff to assure curricular access in an efficient, effective, and respectful manner. The Manager works directly with students to identify and eliminate temporary disability-related barriers in the environment, responds to requests for reasonable accommodation, and contributes to the development of processes and DRC workflow. The Manager organizes and analyzes data while serving as a liaison between the database designer and staff to identify trends and make data-based decisions.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
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Duties & Responsibilities
- Plan and direct the day-to-day work of staff and student workers in Accommodation Services, including the areas of Exam Administration, Lecture Content, and Front Desk reception
- provide supervisory guidance and set priorities for the team to ensure task completion; ensure quality of tasks/services provided by self and others
- Make staffing recommendations and provides performance management for direct reports
Accommodation Services
- Collaborates with the Assistant Director, Access Consultants, and Senior Associate Director to maintain consistency of accommodations and coordination of services; makes recommendations on process improvement
- Responsible for triage communication with students, faculty, staff, and visitors and respond directly or in collaboration with specific Accommodation Services Coordinators, or other DRC staff
- Autonomously determine reasonable accommodations and provide support to students
- Maintain appropriate records by documenting communication with and regarding students, courses, and instructors in departmental database; record recommended actions or accommodations and curricular information.
Data Analysis/Needs Assessment
- Participate and take lead in the continuing development of DRC services to update and re-organize office policies and procedures as discovered during needs assessment
- Make independent decisions regarding flexibility in operations within established limits, practices, and procedures
- Organize training procedures and content of accommodation services for student workers and staff
- Conduct data analyses to form recommendations for leadership on training and outreach opportunities
Outreach Efforts
- Serve as a liaison between staff and databased designer vendors to recommend design updates to increase functionality for faculty, students, and University and DRC staff
- Organize and pull data from database to determine trends and identify points for outreach
Knowledge, Skills, and Abilities:
- Strong customer service philosophy, including the ability to use good judgment and flexibility within established guidelines
- Excellent written and interpersonal communication skills
- Strong skill set in data management and knowledge of common computer applications (e.g. Microsoft Office and databases)
- Strong organizational skills
- Ability to work under own initiative with limited supervision
- Hours may vary, including occasional nights. Hybrid work week is available during Summer semester
Minimum Qualifications
- Bachelor's degree or equivalent advanced learning attained through professional level experience required. Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.
FLSA: Exempt
Full Time/Part Time: Full Time
Number of Hours Worked per Week: 40
Job FTE: 1.00
Work Calendar: Fiscal
Job Category: Organizational Administration
Benefits Eligible: Yes - Full Benefits
Rate of Pay: $55,000.00
Compensation Type: salary at 1.0 full-time equivalency (FTE)
Grade
7
Career Stream and Level
PC3
Job Family
Disability Resources
Job Function
Organizational Administration
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Number of Vacancies: 1
Contact Information for Candidates
Richard Kipley,
rkipley@arizona.edu
Open Until Filled: Yes
Documents Needed to Apply: Resume and Cover Letter
Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
