Slate Administrator for Professionally Oriented Graduate Programs
Job Description
Position reports to the Associate Vice Provost of Enrollment Management for Professionally Oriented Graduated Programs (PGP), and working in close collaboration with graduate program directors and the Graduate School. The Slate Administrator for PGP's performs software maintenance, enhancements, and configurations necessary to ensure reliable business workflow in Slate environments to support various business processes including expanding CRM functionality to new and continuing students, student recruitment, event management, admission application submission, admission application review, and document management. This position will serve as a primary contact with the vendor when needed and collaborate with other administrators in providing Slate services, including support and training of slate captains as needed. Serving as a technical subject matter expert for Slate, this position will propose functional enhancements, provide guidance on new and better methods for configuring Slate to meet PGPs needs, coordinate with Information Technology services and functional areas across campus, troubleshoot Slate-related production issues, and provide user documentation and training. This position will be located in Blacksburg,VA.
Required Qualifications
Earned Bachelor's degree. Experience with customer relationship management systems. Relevant work experience in project management providing technical and operational support in a fast-paced environment. Demonstrated skills in the use of cross-platform information management, through integrated and relational databases and vendor software. Good communication skills. Ability to exercise discretion and independent judgement and make informed decisions in complex situations. Demonstrated ability to work effectively with individuals from diverse backgrounds.
Preferred Qualifications
Bachelor's degree in computer science, information technology, web technology, or related field. Proficiency with SQL, systems/technology integration, spreadsheets, database applications, programming/scripting, html, xml, and other web technologies. Experience working with higher education student systems, including but not limited to CRMs, admissions systems, and student information systems such as Banner. Experience using the Slate CRM software in an administrative capacity.
Appointment Type
Regular
Salary Information
Up to a budget max of $100,000
Review Date
October 2, 2023
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Lisha Farrier at lfarrier@vt.edu during regular business hours at least 10 business days prior to the event.
