Lending Desk Specialist
Reporting to the Manager, Studios Media & Lending Services, working with the Studios Technology Specialist, the Lending Desk Specialist maintains, orders, and makes available for borrowing technology and equipment accessories, including but not limited to laptops, projectors, cameras, light kits, robotics kits, drones, and video game consoles. This position assists users with checking equipment in and out of the Studios Technology Lending Desk during assigned hours to ensure that library patrons receive prompt and courteous service. This position: performs database functions on item screens and patron accounts in booking management software; enforces policies regarding circulation policies and procedures; supervises student assistants; monitors the studio during shifts; and serves as a studio contact for library patrons and employees. Looks for maintenance issues, emergency situations, security violations, and disruptive behavior, and reporting problems to the appropriate areas.
Required Qualifications* Experience working in a public service capacity and with working with a wide range of -individuals
* Demonstrated ability to or experience in troubleshooting and maintaining electronic equipment
* Knowledge of cameras, VR headsets, laptops, and iPads, and the ability to identify key components of each
* Experience answering emails and phone calls at a public service point
* Experience in interpreting and explaining policies and procedures to customers
* Experience in directing and/or supervising the work of others
Preferred Qualifications* Bachelor's Degree
* Knowledge of the research library environment
* Knowledge of photo, video, and other media hardware and software
* Demonstrated ability to understand and support emerging technologies and hardware
* Proven ability to organize physical spaces and manage logistics of a large number of physical items
$15.03-$15.75 dependent on experience and qualifications
- The successful candidate will be required to have a criminal conviction check.
- Work Schedule: average of 30 hours per week to be worked as determined by the supervisor and the successful candidate (including summer and school break periods)
The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.
The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our Aspirational Identity and the Virginia Tech Principles of Community, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
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