Job Listings

Patient Services Specialist

Texas Tech University Health Sciences Center
Job Location:
Health and Medical Services


Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

HSC - Lubbock

Department: Ophthalmology Dept Lbk Genl

Major/Essential Functions
  • Greet patients warmly and sincerely as they arrive at the clinic or call in via phone.
  • Act as the patient's guide and advocate through the administrative details of their clinic visits.
  • Identify and update patient information by navigating multiple computer systems and in putting accurate data.
  • Receives all incoming calls for the clinic. Takes information from incoming calls and distributes accordingly.
  • Calculates and collects payments for clinic services.
  • Ensures patient benefits have been verified and ensures insurance information is accurate upon check-in.
  • Schedules patient appointments.
  • Contacts patients to confirm next-day appointments and contact patients who have missed appointments.
  • Coordinates clinic schedule information with physicians and staff.
  • Maintains a professional customer service atmosphere for patients physicians, and staff.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Required Attachments
Cover Letter, Resume / CV

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

Pay Basis: Hourly

Pay Grade Minimum
Salary commensurate with related education, experience and/or skills.

Pay Grade Maximum
Salary commensurate with related education, experience and/or skills.

Travel Required: Up to 25%

Does this position work in a research laboratory?: No

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Navy Enlisted Classification Code
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