Support Systems Administrator (Specialist), UMKC Information Services,31653
UMKC Technology Support Center with a primary focus of supporting the School of Science and Engineering, specifically the units of Biology, Chemistry, and Architecture and Urban Planning.
Job Description
This professional information technology position spans a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, server and peripheral hardware/software configuration and installation, and mobile device support.
The primary duty of this position is second-tier technical support within the Technology Support Center team with a primary focus of supporting the faculty, staff, and students within the School of Science and Engineering, specifically the units of Biology, Chemistry, and Architecture and Urban Planning.
This position must be capable of providing advanced support for both Windows and Macintosh operating systems. Position must be able to work with the support team to support student labs and research labs as well as consultation and coordination of IT purchases for the unit. A high degree of interaction with people is involved; therefore, sound customer service principles must be applied while fulfilling the technical function in a timely manner.
Minimum Qualifications
- Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)
- Excellent customer service skills
- Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques
- Ability to document technical processes clearly and concisely
- Familiarity (reading) with Active Directory, Group Policy, scripting, and batch files
- A good understanding of systems administration and security principles
- A working knowledge of ITSM or other ticketing system
- Familiarity with installation, maintenance, and support of wireless technologies
- Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
- Excellent time management skills and ability to work under pressure and meet inflexible deadlines-
- Associate or Bachelor's degree in Information Technology or 3+ years of similar work experience
- Must have a driver's license, cell phone with data, and be able to lift 40 lbs
Preferred Qualifications
* Thorough knowledge and experience of Windows and Mac operating systems/workstation and server administration. Knowledge of Linux is helpful
* A good understanding of scripting, including PowerShell, Batch, Bash
* Solid knowledge of Active Directory and Group Policy
* Background supporting research equipment, including workstation, software, and associated equipment
* Ability to do needs analysis and technology upgrade planning and implementation.
* A thorough understanding with enterprise management technology for Windows and Macintosh platforms.
* Experience with image development on either Windows or Apple platforms
* Bachelor's degree in Information Technology or 5+ years of similar work experience
* Experience working in Higher Education or similar environment
Salary
$57,000 - $62,000 commensurate with education, experience, and internal equity
Equal Employment Opportunity
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call Human Resources at 816-235-1621.
To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.
Know Your Rights
To read more about Equal Employment Opportunity (EEO) please use the following links:
- Know Your Rights English Version
- Know Your Rights Spanish Version
Why UMKC?
We offer full benefits that start day one, generous paid time off, paid winter break, and continuing education benefits. Visit our Total Rewards page to learn more.
Also, explore the Total Rewards website to learn more about the rewards package we offer to acknowledge our employees as the university's most important resource.
