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The Learning Support Specialist is a full-time, on-campus position at Roosevelt University located in the Learning Commons on the Chicago campus. The Learning Commons serves all RU students and offers peer mentoring, peer tutoring, disability services, and testing accommodations. Operated by a collaborative team of professional staff, faculty members, and student staff members, the Learning Commons also functions as a hub for learning-related partnerships with RU faculty and staff, and it maintains student study spaces, hosts focused workshops and social events, and offers timely consultation with students on matters related to their learning process.

The Learning Support Specialist contributes to the essential student success mission of the Learning Commons by maintaining a supportive, dynamic, and multifunctional on-campus presence and by providing reliable and responsive learning support to students (walk-ins and appointments). The Learning Support Specialist will report to the Director of Learning and Access.

The position combines collaborative and supervisory roles. The Learning Commons functions as a team-based work environment requiring highly responsive communications, real-time trouble-shooting, and ongoing partnerships with students, staff, faculty, administrators, and other stakeholders. Core supervisory duties include oversight of the accommodation testing center, supervision and development of the Peer Mentor Program, management of Early Alert/Progress Report referrals and outreach, and collection/review of key data for ongoing evaluation and assessment of LC services.

The Learning Support Specialist will maintain existing programs and services assigned to this position and will also play a role in envisioning new partnerships and initiatives to benefit our diverse student populations. They will also undertake special projects at the direction of their supervisor and/or in response to campus-wide student success goals. 

Required Qualifications

• Bachelor's Degree in Psychology, Social Work, Education, Counseling, Humanities, Social Science, or related fields.
• 3+ years full-time work experience in an educational or non-profit environments with direct student/client interaction, detail-oriented case management, and data collection and tracking.
• Proficiency in Microsoft Office Suite; facility with databases and software programs and with software/hardware troubleshooting.
• Demonstrated understanding of and strong commitment to principles and practices of equity, diversity, and inclusion.
• Experience working with people with diverse backgrounds and abilities.
• Exceptional organizational, communication, and customer-service skills.
• Ability to manage high-volume service periods within 16-week semester schedule.
• Experience in teaching, advising, or mentoring roles.
• Knowledge, skills, interest, and ability to provide high-quality service to both internal and external constituents of the University.
• An understanding of effective learning strategies, theories, and practices (e.g., adult learning theory, Universal Design for Learning, equity teaching and learning).
• Ability to efficiently and effectively asses and implement solutions based on student needs in real-time, high-stakes situations.
• Ability to initiate proactive campus outreach and partnering to meet evolving student needs.
• Ability to act as a resource to students in understanding college policies and academic requirements, and in adapting student success strategies to challenging learning environments.
• Ability to efficiently engage individual students, collaborate with campus offices, and make appropriate referrals.
• Familiarity with mental health and wellness data and initiatives in higher education.

Preferred Qualifications

• Master's Degree in Psychology, Social Work, Education, Counseling, Humanities, Social Science, or related fields
• 3+ years of full-time work experience in higher education with direct student interaction, detail-oriented case management, and data collection and tracking.
• Coursework or credentials in effective learning strategies, theories, and practices (e.g., adult learning theory, Universal Design for Learning, equity teaching and learning).
• Bilingual (English/Spanish)
• Teaching, advising, or mentoring experience at the post-secondary level
• Experience and/or interest in disability services

Essential Job Functions:

Duty and Responsibility/Percentage of Time: 70%

• Manage accommodation testing center (maintain facilities, equipment, staffing)
• Manage accommodation testing process (receive instructions, schedule exams, print exams, proctor exams, submit exams)
• Review and maintain best practices in higher-ed disability accommodations and testing-center protocols
• Oversee operations of the Peer Mentor program (hire, train, supervise mentors; survey mentees)
• Oversee development and continuous improvement of the Peer Mentor program (develop mission and vision; collect, interpret, and apply feedback; research and implement best practices; assess new campus needs and resources)
• Manage Early Alerts/Progress Report referrals and follow-up support assigned to the LC
• Oversee the general LC email account and phone with daily monitoring of and responses to all email and phone inquiries and delegation of appropriate follow-up tasks
• Liaison with relevant faculty, staff, and administration for comprehensive student services (e.g., extended absences, tutoring, course selection, advising, housing)
• Assist with limited accommodations as needed (e.g., serve as reader/scribe for exams, convert PDFs for vision-impaired students, assist with inaccessible forms)
• Provide ongoing outreach and case-management assistance to Disability Services
• Manage social media and institution-wide communication regarding LC Services

Duty and Responsibility/Percentage of Time: 30%

• Oversee collection and interpretation of key LC data related to areas of supervision or as assigned by supervisor
• Initiate and implement LC events and programming related to areas of supervision or as assigned by supervisor
• Send LC usage reports requested by offices and departments (e.g., athlete study tables, course-related extra credit)
• Manage campus tabling events about LC services (produce print materials, staff tables, field inquiries, manage follow-up)
• Contribute to online presence of LC (Inside Roosevelt, website updates)

COVID-19 Vaccination Policy: Roosevelt University requires all new hires to be compliant with our COVID-19 vaccination policy, found at the COVID-19 website. Documentation will be required should an offer of employment be made.

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Shana Ware. Her office is in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, 204A. She can be reached at (312) 341-3761 or TitleIX@roosevelt.edu. Do not contact this email address for inquiries about your job application; if you have questions, you may email hrquestions@roosevelt.edu.