Hospitality Systems Administrator
Job Description
Manages all networking aspects relevant to the Student Affairs dining servers, cash registers, firewall, receipt printers, kiosks, mobile devices, and kitchen display systems. Assures all hardware and operating systems are functional, secured, and patched with critical updates on a monthly basis. Secures systems using network and firewall policies to insure confidentiality, availability and integrity of the information resources. Collaborates with the dining administrators to schedule system maintenance and resolve technical issues in a timely manner. Project manager for system upgrades and hardware replacements. Functions as an intermediary for dining administration when support and technical issues arise with vendor software and systems. Creates and maintains technical documentation of systems and verify accuracy through annual audits. Maintains communications with Assistant Director of IT on all tasks and projects.
Required Qualifications
- Previous experience with managing hospitality or dining point of sale systems in a large-scale environment.
- Strong background in configuring hardware firewalls.
- Well-developed project management skills
- Proven experience providing excellent customer service.
- A bachelor's degree or equivalent work experience
- Experience with managing and maintaining Windows Server 2019, Windows 10, and Windows 11
- Demonstrable experience in server virtualization
- Proven capability to work independently with minimal supervision.
Preferred Qualifications
- Prior IT experience in higher education setting
- Previous involvement in IT support and Windows server administration roles
- Understanding of Active Directory and group policy
- Experience with WatchGuard Firebox management
- Previous exposure to network monitoring tools and intrusion detection systems
- Proficiency in using IT management platforms like Kaseya and IT ticketing systems.
Pay Band
4
Appointment Type
Regular
Salary Information
$53,000-$60,000
Review Date
10/02/2023
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Stacey Duncan at staceyd@vt.edu during regular business hours at least 10 business days prior to the event.
