Job Listings

Patient Services Specialist - Ob/Gyn Lbk

Texas Tech University Health Sciences Center
Job Location:
Health and Medical Services


Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

HSC - Lubbock

Department: Ob Gyn Pavilion Lbk

Major/Essential Functions
  • Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
  • Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
  • Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
  • Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
  • Handles payment transactions and completes necessary batch closing and deposit documentation every day.
  • Handles patient messages delegated from the message pool, triage nurse, physicians, or supervisor including messages from the after hours service.
  • Coordinates referral appointments from other clinics, agencies, and private physicians.
  • Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriately.
  • Maintains a tidy waiting room and ensures all patients are informed about clinic delays.
  • Proactively assists other staff and providers as needed.
  • PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline
  • Contribute to KPIs as appropriate for job functions.
Occasional Duties
Other duties as assigned.

Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications
Knowledge of medical terminology.

Required Attachments
Cover Letter, Resume / CV

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Pay Basis: Hourly

Pay Grade Minimum
Salary commensurate with education, experience and/or skills.

Pay Grade Maximum
Salary commensurate with education, experience and/or skills.

Schedule Details
Generally M-F, 8-5.

Travel Required: None

Does this position work in a research laboratory?: No
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